Policies And Information

delivery

Stock permitting, all orders are usually dispatched within 24 hours, to arrive with Australian customers within five working days. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

Our delivery fee is $9.95 to all Australian destinations – if you would like us to send our products internationally please contact us and we will obtain a delivery quote to your destination.

We are often asked if we can have an area on our site for customers to type their delivery instructions into (eg leave at back, or leave next door). At the moment we are not offering this functionality for security of delivery reasons.

returns policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 2 weeks of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Please take extra care to read our Product Care Information section as we cannot accept items for a refund or exchangeifthe goods are not in perfect condition or it is obvious to us that the goods have been used or not washed.

making returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the costs of postage where the item returned is faulty.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

replacement parts policy

For all queries relating to replacement parts An Angel at my Table are happy to directly liase (preferably by email) with any customers seeking new parts. We charge a $10 replacement part/postage and handling fee and $5 thereafter for each part. The replacement parts will be dispatched upon confirmation of payment/postage address and actual part requirements.

terms and conditions of use

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. By placing an order via this website you are making an offer to An Angel at my Table to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and An Angel at my Table for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are dispatched to you. This does not affect your statutory rights. Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.

product care information

Please refer to the washing instructions on the product and comply accordingly – we cannot accept responsibility for any products that have been washed without following the appropriate guidelines.